Refund policy

Last updated: October 16, 2026

We want you to love your Restore set. This policy explains what happens if something goes wrong, or if you change your mind. It applies to orders shipped to addresses in the United States.

Our 30-day promise

If your order arrives damaged or faulty, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a full refund, whichever you prefer. You won't need to send anything back.

Changed your mind?

You can return unopened, unused items in their original condition within 30 days of delivery.

  • Email us first with your order number and we'll send you return instructions and the return address. Please don't send items back without contacting us.
  • Return shipping for change-of-mind returns is paid by you. We recommend a tracked service.
  • Opened polish can't be returned for change of mind, for safety and hygiene reasons. This doesn't affect our 30-day promise for damaged or faulty items.
  • If you return an unopened Heirloom Collection before your video call has taken place, the full set price is refunded. Once the call has happened, we'll refund the set's physical items only.

Missing or lost parcels

Larger sets may arrive in more than one package. If something is missing once all your tracking numbers show as delivered, or if tracking hasn't updated for 10 business days, email us and we'll investigate. If a parcel is confirmed lost, we'll replace it or refund you.

Cancellations

Need to cancel or change your order? Email us as soon as possible. We can usually cancel within 12 hours of purchase, before your order has been dispatched. Once an order has shipped it can't be cancelled, but the returns terms above still apply.

Refunds

Approved refunds go back to your original payment method within 5 business days of approval (or of receiving your return). Depending on your bank or card provider, it can take a further 5 to 10 business days to appear. Shipping is free on every order, so there are no shipping charges to refund.

Your rights

Nothing in this policy limits any rights you have under the consumer protection laws of your state.

Contact

Email meduryhost@gmail.com with your order number and we'll reply within one business day.